Pixel Pass Users Currently Ineligible for Direct Google AI Plus Upgrade Path.

Google has confirmed that Pixel Pass subscribers will not receive a direct upgrade path to the new Google AI Plus service. The company made this clear in an internal update shared with support teams and later verified by multiple sources. Users who signed up for Pixel Pass before its discontinuation expected continued access to future Google services. That is not the case for AI Plus.

(Pixel Pass Users Currently Ineligible for Direct Google AI Plus Upgrade Path.)

Pixel Pass was a bundled subscription offering that included a Pixel phone, Google One storage, YouTube Premium, and other perks. Google ended new sign-ups for the plan in early 2023. Existing members were told they could keep their benefits as long as they stayed on the plan. Now, with the launch of Google AI Plus, those users find themselves excluded from a seamless transition.

The new AI Plus tier offers advanced artificial intelligence features across Google apps, including enhanced photo editing, smarter search tools, and priority access to experimental AI functions. Current Pixel Pass holders must cancel their existing plan before signing up for AI Plus. Doing so means losing all bundled benefits at once. There is no option to merge or convert the old subscription.

Many affected users have taken to online forums to share frustration. They say Google gave no warning about this gap in service continuity. Some report being charged for both plans during the switch. Google has not announced any compensation or special offer for these customers.

(Pixel Pass Users Currently Ineligible for Direct Google AI Plus Upgrade Path.)

Support staff are advising Pixel Pass users to review their billing settings carefully before making changes. The company says it is monitoring feedback but has not committed to creating a bridge between the two services. For now, anyone on Pixel Pass who wants AI Plus must start fresh.